Contact
Talk to us.
We answer email, usually within one business day, and we would rather help you pick the right thing than process a return later.
Customer care
support@optimizedgoodies.store
Monday to Friday, 9am–5pm Pacific. We reply to everything, including the questions that end with you not buying anything.
Orders & shipping
Tracking goes out automatically the moment a parcel is scanned. If it has been more than three business days and you have not seen one, email us with your order number and we will chase it.
Returns & replacements
Thirty days, unused, in original packaging. Damaged or defective pieces are replaced at our cost with no return shipping required.
Wholesale & corporate orders
We supply small hotels, cafes and offices, and we do gift orders at volume. Email us with rough quantities and a date and we will come back with pricing and lead time.
Postal address
Optimized Goodies Co.
20 Paso Del Rio
Carmel Valley, CA 93924
United States
Please email before sending anything back — unannounced returns are slower to process and we want to make sure yours is credited to you.