Returns & exchanges

Thirty days, and a real person reading the email.

The short version

If you have had it less than thirty days, have not used it, and still have the packaging, you can send it back for a full refund. If it arrived damaged or turned out to be defective, we replace it at our cost and you do not need to return anything.

How to start a return

Email support@optimizedgoodies.store with your order number and which items you would like to return. We reply with a return address and instructions. Please do not send anything back before you have that email — unannounced parcels are much harder to match to the right customer and refund.

Condition

Items need to be unused and in their original packaging. “Unused” means what you would expect: unpacking something, looking at it, and deciding it is not right is fine. Cooking in it, oiling it, or washing it is not.

For hygiene reasons we cannot accept returns on textiles that have been laundered.

Refunds

Refunds are issued to the original payment method once the return arrives and has been checked, normally within two business days of it landing with us. Your bank then takes its own time — typically three to five business days — to show it.

Original shipping is refunded when the return is our fault. Return postage is at your cost when it is simply a change of mind.

Damaged or defective

Send photographs to support@optimizedgoodies.store. We do not make you ship a broken thing across the country to prove it is broken. A replacement goes out as soon as we have seen the photographs, and if the piece is out of stock we refund immediately rather than asking you to wait.

Exchanges

Easiest is to return the original for a refund and place a new order, so you are not waiting on two parcels crossing in transit. If that is awkward for any reason, email us and we will arrange it manually.

What is not returnable

Gift cards, and anything marked final sale on its product page. Everything else is covered.