Shipping & delivery
How your order gets to you.
Processing time
Orders placed before 1pm Pacific on a business day are normally packed and handed over the same day. Everything else goes out the next business day. We do not ship on weekends or United States public holidays.
If something in your order is unexpectedly delayed, we email you rather than letting the order sit silently.
Rates
| Service | Time in transit | Cost |
|---|---|---|
| Standard (United States) | 3–6 business days | $7.95 |
| Expedited (United States) | 2–3 business days | $18.00 |
| Orders over $150 | 3–6 business days | Free |
Rates are calculated at checkout and shown in full before you pay. Heavy items such as cast iron and the larger boards may carry a surcharge, which is also shown before payment — never after.
Where we ship
We ship to all fifty United States states, plus Washington D.C. We do not currently ship internationally, to PO boxes, or to freight forwarders.
Tracking
A tracking number is emailed the moment the carrier scans your parcel. That first scan can lag the shipping email by several hours, which is normal and not a sign anything has gone wrong.
If a parcel arrives damaged
Photograph the box before you unpack any further and email the photographs to support@optimizedgoodies.store. We replace breakages without asking you to ship the damaged item back, and we do not require you to file the carrier claim yourself.
If a parcel is marked delivered but is not there
Give it twenty-four hours — carriers occasionally scan early. If it still has not appeared, email us and we will open a trace and, in most cases, simply send a replacement rather than make you wait for the outcome.